IT Technical Support Specialist - Bali (Canggu/Ubud/Denpasar)

Join Treasury.id as an IT Technical Support Specialist in the heart of Bali! We’re seeking a proactive and customer-focused professional to ensure seamless IT operations for our team. In this role, you’ll be the go-to expert for troubleshooting hardware, software, and network issues, providing timely solutions to keep our operations running smoothly.

At Treasury.id, we’re a dynamic and innovative company dedicated to revolutionizing financial services. Our team in Bali is at the forefront of delivering exceptional customer experiences, and we’re looking for someone who can support our mission with their technical expertise.

As an IT Technical Support Specialist, you’ll be responsible for maintaining and optimizing our IT infrastructure, ensuring our systems are secure and up-to-date. You’ll work closely with our team to understand their needs and provide the support they require, all while staying up-to-date with the latest industry trends and technologies.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and level 2 technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, servers, and networking devices.
• Troubleshoot and resolve technical problems, ensuring minimal downtime and maximum productivity.
• Monitor and maintain network performance, ensuring reliable connectivity for our team.
• Manage and update software licenses and ensure compliance with IT policies.
• Provide training and documentation to end-users on IT systems and processes.
• Collaborate with the IT team to implement and maintain IT security measures.
• Stay up-to-date with the latest industry trends and technologies, and recommend improvements to our IT infrastructure.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT technical support or a similar role.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Proven experience with IT support tools such as ServiceNow, Jira, and remote desktop software.
• Strong knowledge of operating systems, including Windows and Linux.
• Experience with networking protocols and devices, including routers, switches, and firewalls.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.

🛠️ Keahlian

Lowongan Terkait